IKENGA

ORDER AND DELIVERY
We're delighted to serve you through our online delivery system. Please take a moment to review our Delivery System Policy to ensure a smooth and enjoyable experience.

1. Order Placement:

   • Customers can place orders through our website.
   • Ensure that your delivery address is accurate, including any specific delivery instructions.

2. Order Confirmation:

   • Upon successful order placement, you will receive an order confirmation via email, including details of your order and estimated delivery time.

3. Menu and Pricing:

   • Our menu and prices are subject to change. We strive to keep our online menu updated, but there may be occasional variations.

4. Delivery Timeframes:

   • Estimated delivery times are provided during the order process.
   • Delays may occur due to traffic, weather, or other unforeseen circumstances. We appreciate your understanding.

5. Delivery Charges:

   • Delivery charges may apply based on your location and the distance from our kitchen. Check the delivery fee during the checkout process.

6. Minimum Order Amount:

   • Some areas may have a minimum order requirement. Please check your order total during the checkout process.

7. Payment Options:

   • We accept various payment methods, including credit/debit cards and online payment services. Cash payments may be accepted in certain locations.

8. Order Modifications and Cancellations:

   • Once an order is confirmed, modifications or cancellations may not be possible. Contact our customer support immediately for assistance.

9. Food Quality and Safety:

   • We prioritize the quality and safety of our food. If you have any concerns about the quality of your order, please contact us within [Specify Number of Hours] hours of delivery.

10. Allergies and Dietary Restrictions:

    • Inform us of any allergies or dietary restrictions when placing your order. While we strive to accommodate special requests, we cannot guarantee a completely allergen-free environment.

11. Feedback and Complaints:

    • We value your feedback. If you have any concerns or feedback about your food delivery experience, please contact our customer support team.

12. Refund and Returns:

    • Refund policies vary based on the circumstances. Contact our customer support for assistance with refunds or returns.

13. Contact Information:

    • For any questions or concerns related to our food delivery system, please contact our customer support team.